How Do We Ship?
We try to ship your items within 24 hours of taking the order but sometimes might be slightly slower.
Everything possible is sent by Royal Mail so you get it as soon as possible. We try to keep delivery costs as low as we can and offer free shipping if you spend £10 or more.
To prevent items being sent around the country we sometimes ship directly from our source so occasionally you may receive more than one package if you order multiple products. We will try to avoid this though!
You should get an email update as soon as your items have shipped. If they don't arrive within a few days after that then please get in touch.
Is Expedited Shipping Available?
Sometimes yes, please just ask when you place your order but remember we're already trying pretty hard to get your items out asap :)
Do All Your Items Have The Same Shipping Time?
Most of them but we do have one special collection of items that take longer (10-20 days). It's really obvious which these are are so you won't order them accidentally and it allows us to offer you more choice of newer products before the reach our warehouse.
What About Packaging?
We use minimal packaging.
While plastic bags are cheap and easy their impact is felt worldwide for many years. Using paper or cardboard that can be recycled/is already recycled is our way of protecting the future of our planet. In the rare event the packaging is damaged on arrival and you’re not happy the products are ok then get in touch. We promise we will send you a replacement free of charge :)
100% satisfaction guaranteed or your money back!
Is Everything In One Parcel?
Sometimes yes, sometimes no - to cut down on shipping around the country we sometimes ship directly from our supplier - we'll keep you updated if this is the case.